2023: Lunch & Learn: Creating Customer Service Excellence with Tom Harris

Creating Customer Service Excellence
Learn how to implement these improvements for your business:

• The Ladder of Loyalty – where do your customers rank?
• How to deal with difficult customers – learn the anatomy of an argument
• Why customers leave – what are the top reasons they leave
• How to develop grade-A customers – techniques for better customers
• Creating a proactive customer service system – implementing your system